Returns and Refund Policy
We will exchange or refund your eyewear up to 14 days after delivery/collection however we do not cover return postage fees or the cost of lenses. 1.5 index lenses are valued at £30. If prescription orders are returned a minimum of £30 will be deducted from your refund.
If you require a second exchange, a handling fee of £10 will be charged.
Please note that international shipping charges will not be refunded.
It is the customers’ responsibility to return the item in perfect condition with the original packaging and any security tags intact.
If you believe your prescription eyewear is faulty, please contact us by email on firstname.lastname@example.org or call us on 020 987 2400.
Please return your eyewear to the following address:
426 Chiswick High Road,
We recommend returning your goods via a courier or Royal Mail service that requires a signature such as Special Delivery. Please ensure that the package is wrapped securely to avoid any damage as it is the customer's responsibility to return the item in perfect condition with the original packaging and with any security tags intact.
Please include either your invoice or a note with your name and order number and the reason for return.
We always strive to action your refund as soon as possible and in any event within 30 days of your order. All refunds will be to the account originally used.