Returns and Refund Policy
Exchanges & Refunds
Please note that orders of more than 2 frames are classed as a bulk order. If you wished to return more than two frames to us you will be charged a restocking fee of £10 per frame.
Returning Chanel products: On Chanel eyewear we will refund return postage of up to £7.15. If you are using a service that does not display the cost of postage on the shipping label please make sure to include a copy of your postage receipt.
It is the customer’s responsibility to return the item in perfect condition with the original packaging intact.
If you believe your prescription eyewear is faulty, please contact us by email on [email protected] or call us on 0208 987 2400.
Please return your eyewear to the following address:
Unit G5, Grove Park Studios
188-192 Sutton Court Road
We recommend returning your goods via a courier or Royal Mail service that requires a signature such as Special Delivery, that is insured. Please ensure that the package is wrapped securely to avoid any damage as it is the customer's responsibility to return the item in perfect condition with the original packaging intact.
Please include either your invoice or a note with your name and order number and the reason for return.
We always strive to action your refund as soon as possible and in any event within 30 days of your order. All refunds will be processed back to the original payment method.