Returns and Refund Policy
Exchanges, Returns & Refunds
We are sure you will be happy with your order but we do operate a flexible exchange, return and refund policy.
Due to current circumstances, we will be offering a new returns policy:
- 30-day return on all eyewear instead of 14 days.
We will also accept orders where prescriptions are over 2 years old where existing glasses are lost or damaged.
Got a problem with your order?
If you believe your prescription eyewear or sunglasses are faulty in any way please contact us by email on [email protected] or call us on 0208 987 2400 during UK office hours. We will do our best to sort out the issue to your satisfaction.
Please return your eyewear to the following address:
Fashion Eyewear Returns Dept.
Unit G5, Grove Park Studios
188-192 Sutton Court Road
We treat these a bit differently from single vision returns because we know it might take a while to get used to them. If you find that after trying them for a few weeks you just can’t get on with them we will happily change them to something that might work better. Simply send your frames back to us and we’ll make any necessary adjustments. If you would prefer to switch back to single vision glasses we will exchange the lenses and refund you the difference - easy.
To swap your varifocals all you will need to do is call our Customer Service department on +44 (0) 207 590 5500 within 30 days, with your order details and we will help you with any returns.
If you need a refund:
We DO NOT refund any original delivery costs you paid for your eyewear but we do refund the following:
Non-prescription Sunglasses and other eyewear:
-- Full refund
Frames with bespoke free prescription lenses:
-- Refund the cost of the frame minus £30 glazing charge.
Bespoke prescription lens eyewear:
-- Refund frame cost
Orders of more than 2 frames are classed as a bulk order. If you return a bulk order there is a £10 restocking fee deducted from your refund.
We always strive to action your refund as soon as possible and in any event within 30 days of your order. All refunds will be processed back to the original payment method.